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IS YOUR CUSTOMER SERVICE TRAINING STICKY OR FORGOTTEN?

You've spent a lot of time and effort acquiring customers. Don't lose them due to slow or uncoordinated customer service. Customer service training that is “sticky” requires supervisors and leaders to make a “shift” to a performance based approach to training and supervision. SHIFT trains managers to manage and coach performance, emphasizing techniques to increase employee retention. more »

   
     
 
  WHAT WE DO BEST  
Staff Training »
Management Training »
Consulting »
CONSULTING
Shift consultants, observe, assess and evaluate the existing elements of an Intense Loyalty System and develop a unique system for each business.
 
SUPERVISOR/MANAGER
Shift provides management training on every facet of managing customer service including, introduction to supervision, hiring for service, supervising performance and running effective meetings.
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STAFF TRAINING
Shift offers workshops on core customer service skills. Other subjects include; serving the internal guest, dealing with difficult customers, connecting with customers and how to make amends with a disappointed customer.
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