About Shift


ABOUT SHIFT
“We are saving the world from dodgy customer service one business at a time.” Leslie Clark, President, SHIFT Leslie Clark, President of SHIFT is a woman on a mission: to improve customer service. While some might consider her cause hopeless, Clark sees improving customer service as a great purpose. “The challenge of our time is to connect to others in a satisfying way. My aim is to help businesses connect to their employees and customers.”
AUTOS AND AIRPLANES Leslie Clark has focused on her mission in several organizations. As the Quality Control Manager for the Jim Click Automotive Group, Leslie Clark worked with several stores to create customer loyalty in the sales and service departments. As a result the stores won numerous customer satisfaction awards (Ford Blue Oval, Chrysler 5 Star, Nissan President’s Award and Lincoln Prestige). Clark continued her crusade at the ninth busiest airport in the world, Phoenix Sky Harbor International Airport. “The volume of passengers, made this a great challenge”, noted Clark. While at Sky Harbor, she facilitated numerous customer service initiatives. LARK TRAINING As the owner of Lark Training & Consulting, Clark developed and delivered training steeped in adult learning principles, producing consistent and measurable (sticky) training results. Lark Training is a sister company of SHIFT and provides training for profit and not for profit groups around the state of Arizona.